Please contact our customer service department at support@mitanutra.com We will not refund orders unless we are first contacted only so we can assess the problem and determine how best to handle it. Be sure to include your order # in all correspondence. Returns must be made within 30 days of purchase & products must be sealed. A refund will be issued less the original ACTUAL postage (incurred to us on your initial purchase – Canada Post, UPS, FEDEX or DHL).