1. When will my order ship?
After placing your order, our fulfillment team will process and pack your order within 1-7 business days and ship out your order using your preferred courier method. (UNLESS SPECIFIED DIFFERENT ON THE WEBSITE)
2. Do you offer tracking?
Yes, all options available include tracking. You will be sent a tracking number when the item is shipped.
3. Will I be charged customs/duties?
Depending on your location, yes, it is a possibility. Taxes, Duties, and customs charges may be applied to your package as it arrives in the country of destination. We do not control this amount, but since we properly declare the package and it’s value, it may acquire an extra charge along the way.
4. What if I’m not home when my package gets delivered?
DHL will leave a note and will attempt a second delivery. After the second delivery, if no one is still home then they will leave another note and you can pick up your package from a pickup location or call them and make other arrangements.
UPSP will leave a note indicating what the next steps are. They will either have you pick up the package from a local pickup location or attempt a second delivery.
Canada Post will leave a note indicating where you can pick up the package from a local pickup location.
***In some cases, depending on the driver, they will leave the package at the doorstep.***
5. What methods do you guys use for shipping?
We use DHL Express Worldwide & UPSP Depending on where you’re located, you get the choice of a few carriers with different transit times all available at checkout!
6. Do you offer free shipping?
NO we DO NOT, unless specified! However we offer free shipping for customers in US who purchase the product bundle subscriptions on our supplements. This free shipping is subject to change at any time.
7. How long does it take for me to receive my order?
For US deliveries, it takes no less than 14 business days to arrive at the location given that there are no hiccups in transit. For International shipping outside of the US, this may take up to 30 days and it also depends on if there are no hiccups during transit.
8. How do I return a product?
Please contact our customer service department at firstname.lastname@example.org We will not refund orders unless we are first contacted only so we can assess the problem and determine how best to handle it. Be sure to include your order # in all correspondence. Returns must be made within 30 days of purchase & products must be sealed. A refund will be issued less the original ACTUAL postage (incurred to us on your initial purchase – Canada Post, UPS, FEDEX or DHL).
9. My shipment is damaged or has not arrived…what should I do?
For any damages or claims, please retain the shipment and packaging for inspection for a period of 30 days. Failure to retain the shipment and packing for inspection may result in the claim being denied. Please take a picture of the damaged shipment and email us at email@example.com with the pictures attached.
10. Do you ship to rural or remote areas?
Certain locations do require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, you may be required to visit your local post office and pay any additional feels to receive your package.