If MITA Nutra (‘we’) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order. In-stock orders (excluding scheduled delivery items) most of the time ship before 5PM EST on 1 -7 days after order is placed and DHL Express Worldwide and UPSP is selected as the shipping company. (3.30PM EST for UPSP orders). Out-of-stock orders will ship once the item is back in stock. You will be notified via email of what orders are out of stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method you have chosen.

We reserve the right to limit quantities available for sale or sold.

THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC. We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with MITA Nutra.

The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address. If you wish to cancel an order, you may request a cancellation by e-mailing us support@mitanutra.com. 

However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective. If for any reason you are not completely satisfied with a product you have purchased, we would be pleased to exchange or give you a refund up to 60 days after you receive your order within 5-10 business days of receiving the returned product(s).

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, manuals and any other item or accessory provided by the manufacturer. Your name, address, and phone number are required when processing all returns and exchanges for the purposes of detecting and preventing fraud.

Please note: for online returns, MITA Nutra 60-day return policy begins on the date your items are delivered to you. Your packing slip or a note with your order number is required for returns. 

In the event that a returned order has any packaging, manuals, accessories, or other items missing, the return may be refused, or we may deduct the value of any of the missing items. 

Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.